Shipping policy

Shipping & Damaged Item Policy

At DKANA, we take pride in the quality of our apparel and the care we put into packaging every order. While we do our best to ensure safe delivery, sometimes things happen in transit. If your order arrives damaged, we’ll make it right.

Damaged or Defective Items

If your item arrives damaged or defective, please follow the steps below:

1. Contact Us Within 14 Days

Email us at info@dkana.co within 14 days of delivery with the following:

  • Your order number

  • A brief description of the issue

  • Clear photos of:

    • The damaged or defective item

    • The packaging (including the shipping label)

2. We’ll Make It Right

Once we review the details, we’ll offer one of the following solutions:

  • A replacement at no cost

  • A full refund to your original payment method

  • Store credit, if you prefer

3. Return Shipping

  • If we require the item to be returned, we’ll send you a prepaid return label.

  • You won’t be responsible for return shipping costs on damaged or defective items.

4. Exceptions

Please note:

  • We cannot accept damage claims submitted after 14 days of delivery.

  • Items damaged due to improper care (e.g., not following washing instructions) are not covered.

International Shipping Policy

We’re proud to serve customers around the world! We offer international shipping to most countries. No matter where you’re located, we’re committed to delivering your order with care and efficiency. 

Global Shipping Update:  Please note that shipping times may vary depending on your location and the nearest warehouse. Below is important information regarding our international delivery process.

  • If an item is stocked in a warehouse within your location, it may ship out sooner.

  • For international shipments, processing may take up to 5 days before your order begins its journey.

Thank you for choosing us — we’re excited to bring our products to you, wherever you are!

1. Shipping Costs

Shipping fees are calculated at checkout based on destination, package weight, and shipping method. Customs duties or import taxes are not included and may be charged by your country upon delivery.

2. Delivery Timeframes

Standard delivery time for international orders is 5–21 business days, depending on your location and chosen shipping option. Delays may occur due to customs processing.

3. Customs, Duties & Taxes

  • All international orders may be subject to customs duties and taxes imposed by the destination country.

  • These fees are the responsibility of the recipient.

  • We are not responsible for delays caused by customs.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow 48 hours for tracking to become active.

5. Restricted Destinations and Shipping Areas

We currently do not ship to the following countries due to logistical or legal restrictions: 

  • Afghanistan

  • Belarus

  • Cuba

  • Iran

  • North Korea

  • Russia

  • Syria

  • Ukraine (certain regions)

  • Yemen

  • Sudan

  • South Sudan

  • Venezuela

  • Somalia

We regularly review global shipping conditions and may update this list as necessary.

Note:

  • If an order is placed to any of the above locations, it will be canceled and refunded.

  • For inquiries about shipping eligibility or exceptions, please contact us at info@dkana.co before placing your order.

 

Shipping Areas and Costs

We are pleased to offer our shipping services to the following regions: United States, Canada, EU countries, United Kingdom, Australia, New Zealand, China, Japan, South Korea, Singapore, United Arab Emirates, Qatar, Saudi Arabia.

Shipping Cost:

We offer free shipping to all the regions listed.

Note:

Delivery Information

Order Processing:

Orders are processed within 3 business days.

Shipping Times: please refer to the table below.

Place of Dispatch

Shipping Time(Standard Shipping)


United States

3-5 business days


France

6-10 business days


United Kingdom

6-9 business days


Canada

8-15 business days


Singapore

8-15 business days


China

2-3 business days


Japan

3-8 business days


Australia

5-10 business days


New Zealand

5-10 business days


South Korea

5-8 business days


United Arab Emirates

6-10 business days


Qatar

6-10 business days


Saudi Arabia

6-10 business days


Germany

6-10 business days


Denmark

6-10 business days


Italy

6-10 business days

 

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our support team within 7 days of delivery with your order number and photos (if applicable).

Questions?

If you have any questions or need assistance with your international order, please reach out to our customer support at dkanashopgmail.com.